Shipping Policy

At S-axis Shop, we aim to deliver your orders safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 Business Days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery timelines:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping may be available during promotional offers or on eligible orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via Email or SMS to monitor your shipment.

Incorrect Address

Please ensure your shipping address and contact details are accurate. S-axis Shop is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability, additional re-delivery charges may apply.

Damaged Packages

If your package arrives visibly damaged, please refuse delivery if possible or contact our support team immediately with clear photos of the package and product so we can assist you.